Ratings & Reviews
Your Review
Resident Reviews
|Recommended: Yes❤️ — The neighborhood is quiet and clean and my neighbors are non problematic. The leasing process was quick and easy and the office staff are friendly and supportive. I also love my apartment.
response from property -Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the community and that your leasing experience was smooth and easy. Our team works hard to provide a supportive environment, so it means a lot to hear your feedback. We’re so glad you love your apartment and are happy to have you as part of our community!
|Recommended: YesNice Area — I’ve been here for two months and so far so good. Haven’t really had any complaints. Had a bit a dings that needed fixing upon moving in but maintenance got right on it. Had a bit of a pest issue as well but with a few roach traps spread about they were gone in no time. Decent home for a decent price.
Thank you for taking the time to share your experience. We’re pleased to hear that your first two months have been going smoothly and appreciate your positive feedback. It’s great to know that our maintenance team addressed the initial dings quickly, and that the pest issue was resolved to your satisfaction.
We take pride in offering quality homes at fair prices, and we’re glad this has been your experience. If you ever need anything in the future, don’t hesitate to reach out.
Thank you again for choosing to live here — we’re happy to have you in our community
|Recommended: YesReview — Good property Management could remember a few things more but love it
Hi Ms Guest,
Thank you so much for taking the time to share your thoughts! We’re happy to hear that you love living here — that means a lot to us. We also appreciate your feedback about management, and we’ll do our best to keep improving and remembering the little things that make a difference.
Please don’t hesitate to reach out if there’s ever anything we can do to make your experience even better.
Warm regards,
Novus on Cobb
|Recommended: Yes🤙 — The apartments Are good
5 Star review are what we strive for here at Novus on Cobb! Please let us know if we can assist you in the future
|Recommended: NoReview — I do not recommend moving here. Communicating with the leasing office is horrible
|Recommended: NoIf I could give ZERO STARTS I WOULD BLACK MOLD, LIZZARDS, RATS, CONSTANT BREAK INS, HORRIBLE MAINTENANCE, MANAGEMENT DOESNT CARE, CORPORATE DOESNT CARE AND PHONE AUTO GOES TO VOICEMAIL, POLICE HERE EVERY TWO WEEKS, TRASH ALL AROUND PARKING, ISSUES NEVER SOLVED BUT HOUNDING PEOPLE DOWN FOR MONEY.
Update I confronted them about the rat I have complained about for 5 weeks they randomly decided to enter my home when I was gone 5 weeks later after I've half way abandoned it BECAUSE I WAS SCARED TO SLEEP WITH A RAT . And blamed me for me moving my stuff out and putting my clothing in bags to move them . AMAZING will be taking action and recommending all my neighbors to write what's really going on here. And to some it all up as a added on l've had a hole in the back of my fridge and 2 behind my washer from rat eating through for 5 weeks before they came to the decision NOT to help And 5 weeks before they even cared to look
The only option is to break my lease b4 christma
|Recommended: YesIf I could give ZERO STARTS I WOULD BLACK MOLD, LIZZARDS, RATS, CONSTANT BREAK INS, HORRIBLE MAINTENANCE, MANAGEMENT DOESNT CARE, CORPORATE DOESNT CARE AND PHONE AUTO GOES TO VOICEMAIL, POLICE HERE EVERY TWO WEEKS, TRASH ALL AROUND PARKING, ISSUES NEVER SOLVED BUT HOUNDING PEOPLE DOWN FOR MONEY.
AMAZING will be taking action and recommending all my neighbors to write what's really going on here. And to some it all up as a added on l've had a hole in the back of my fridge and 2 behind my washer from rat eating through for 5 weeks before they came to the decision NOT to help And 5 weeks before they even cared to look
The only option they gave me is to break my lease two week before Christmas.
Management rude and nasty angry snd bitter and the maintenance team is beyond lazy
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and distress you've experienced. Your feedback is important to us, and we are committed to addressing these concerns promptly.
We understand the severity of the situation and are taking immediate steps to improve the living conditions and responsiveness of our management and maintenance teams. We will be conducting a thorough inspection of the property to address the issues with mold, pests, and security. Additionally, we are reviewing our communication processes to ensure that all residents' concerns are addressed in a timely and respectful manner.
We appreciate your patience and understanding as we work to resolve these matters. Please feel free to contact our office directly so we can discuss your concerns in more detail and find a suitable resolution.
Thank you for your cooperation.
|Recommended: YesI love it here — I love living here It's quite
Thank you Kristen for your positive feedback! We're thrilled to hear that you're enjoying your time here and appreciate the quiet environment. If there's anything more we can do to enhance your living experience, please don't hesitate to let us know.
|Recommended: Yes. — Good the leasing office staff could be better and have a lil more sense of urgency
Thank you Arthur for sharing your feedback. We appreciate your candidness and are committed to improving our services. Your comments regarding the urgency and responsiveness of our leasing office staff have been noted, and we will work diligently to address these concerns.
Please don't hesitate to reach out if there's anything specific you need assistance with. We're here to help and ensure your living experience is as pleasant as possible.
|Recommended: NoIdk — I haven’t had a working dryer since I moved here. The amenities are included in the rent I’m paying for a broken dryer that wasn’t working before coming here. It seems like the leasing office doesn’t care at all everytime we turn around it’s a new set of workers in there.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the dryer and the turnover in our leasing office staff. This is certainly not the standard of service we aim to provide.
We understand how essential functioning amenities are to your living experience, and we assure you that we are committed to resolving this issue promptly.
We are also working on improving the stability and responsiveness of our leasing office team to ensure better service for all residents. Your feedback is invaluable in helping us improve.
Thank you for your patience and understanding. If there is anything else we can do to assist you, please let us know.
|Recommended: YesN — N
|Recommended: YesNot satisfied with handling of maintenance and repairs. — I like the apartment complex and staff overall, but maintenance and repairs are slow to get resolved. My AC has been down for a couple days in very hot weather and I am still waiting on resolution.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the AC and the delays in maintenance response. We're pleased to inform you that the issue was promptly addressed and resolved following your review. We continuously strive to improve our services to ensure that our residents have a comfortable and pleasant living experience.
We appreciate your understanding and are grateful for your patience. Should you have any further concerns or need assistance, please do not hesitate to reach out.
|Recommended: YesProfessional.Goes above and beyond to help out anyway possible — Maintenance is amazing super friendly fast and all around great he is wonderful and very professional.He goes above and beyond to help out anyway possible. The manager is very professional and truly cares about the tenants anything you address with her she will make sure she handles it in a timely manner. I would have never thought I would be so lucky to be living here at novus but I love it. Thank you guys for being so great at your job.
Hi Laura, Our maintenance team standard is yours so we love that you are enjoying your new community. Feedback is always appreciated so please do not hesitate to contact us anytime you need :)